Refund policy

Joy in Chaos supplies print-on-demand products, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch and provide a clear photo showing the issue. There is no need to return the damaged product.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Joy in Chaos will not be held responsible and will not offer reprints or refunds if an order consists of the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund.

For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Customs Delays:
Customs clearance does not adhere to a time frame and can delay the delivery.  It is sometimes possible for custom agencies to take up to or beyond a month to process some packages. Neither the shipping carrier nor Joy in Chaos has control over the customs procedure. 

What are Custom Fees/Duties/Taxes:
Customs charges may apply depending on your country. International shipments are subject to customs duties and may vary depending on your destination country, order value, country limits and other factors. This fee is your responsibility.